Website Visitor Privacy Notice
Prima Lettings is committed to protecting and processing your personal data in accordance with the General Data Protection Regulations and the Data Protection Act 2018 (the legislation). For the purpose of the legislation when your personal data is held with Prima Lettings the Data Controller, Tracey Hughes is the person responsible for data protection and can be contacted at Prima Lettings, 7a Little Brooks Lane, Tadley Acres, Shepton Mallet, BA4 4BW.
The General Data Protection Regulations are to safeguard your personally identifiable information or personal data. This privacy notice will be regularly reviewed and updated.
Online identifiers, IP addresses and cookie identifiers
When you contact us via email, we may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration.
The data we store is always stored within the European Union or outside of the European Union but with an organisation operating under the General Data Protection Regulations.
We may store information about your preferences according to your individual interests.
Your personal data will be processed during and after your communication and any subsequent contact.
Recipients of personal data
It will be necessary on occasion for us to process or share some of your personal data with our tradesmen or associates relevant to the property / tenancy.
Retention period and criteria used to determine the retention period
We will retain some elements of your personal data for the period required and necessary, this will be reviewed every 3 months. The information that can be anonymous will be that which is no longer required for either contractual fulfilment or a legitimate interest. If the lawful basis for processing your data was consent then you may withdraw such consent at any time.
You have a right of access to check your personal data to verify the lawful basis of processing. We are obliged to respond to an access request within 30 days and may not charge a fee unless the request is unfounded, excessive or repetitive. If a fee is charged it is to be a reasonable fee based upon the administrative cost of providing the information.
You have a right to rectification if the data we hold is either inaccurate or incomplete. If your data has been disclosed to third parties then we must inform them of the rectification, where possible.
You have a right to require erasure of your data when consent is our basis of processing (the right to be forgotten). You may request that your personal data be erased, for example, where there is no compelling reason for its continued processing or where you withdraw consent. We will comply with your request unless we have another basis of processing justifying our retaining the data (for example a legal requirement or the defence of a legal claim).
You have some rights to ask us to restrict processing i.e. to block or suppress processing where, for example, the data may be incorrect and whilst the accuracy is verified. We are permitted to store the data.
Your right to object
You do have a right to object to further processing of your personal data. We may be required to stop processing unless there is some other legitimate basis of processing such as a legitimate interest or a requirement for the exercise or defence of a legal claim.
Your Data – Consenting your Data to Prima Lettings
Should you not agree with Prima Lettings Data Policy, please do not give, pass or offer any of your Personal Data to Prima Lettings in any form.
How to lodge a complaint with the supervisory authority
The supervisory authority responsible for data protection is the Information Commissioners Office (ICO) to whom concerns may be reported by phone on 0303 123 1113 or +44 1625 545 745 if calling from outside the UK, by email using the form on the website ico.org.uk or the livechat function.
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